Reviews & Testimonials 

What a great place I called this morning for an appointment to get my courtesy 5000 mile check up. They managed to get me in within an hour and got me out of their dealership within a half hour. The service was impeccable.

Wouldn't take my Tundra anywhere else! Great and friendly service.

I am always treated with respect at this dealership. They're transparent about services and pricing, so no sticker shock. I'm very pleased.

Service was quick and professional

Very fast and professional

Josh was great !! Service was excellent! Heater in my car wasn’t working they charged me 99$ to inspect my car found issues wasn’t nothing crazy repaid it in inspection fee. Had a warm drive home also had a few extra repairs done ✅ will come back for future servicing !!

Great customer service

Scheduled an oil change for my 4Runner online for the first time. Showed up & was instantly greeted & taken care of. Daniel & the other service employees were very friendly & all had great customer service. They took care of it all in a little under an hour with no issues.

Everyone was very nice and actually listened to what I wanted. I got the truck I have always wanted!

The entire process of buying my used car from Jim Norton Toyota was very smooth. They were very helpful, gave me lots of information and answered all my questions.

My first service on my new Sienna went very quickly and was free!

Great customer waiting area. Messaging kept me up to date with service. Approvals sent via texting was great. I had the ability to accept or decline proposed services.

Great customer service. Very satisfied

I took my car in for service today. Blake Richardson was my service advisor and he was extremely knowledgeable and communicative. Greatly appreciate his help!

I’ve had Ford trucks in the past and have always used Bill Knight and their service there but ever since I bought my Toyota Jim Norton blows everyone out of the water. From communication and accommodations to fast service I’m very impressed. I will forever use Jom Norton and their services

Quick service and answered all my questions with respect.

We had a great experience working with our salesman, Don! It made the car-buying process smooth and enjoyable.

Muy rápido hablan español

The service that l received from Mr Shelton is always beyond his limits and that’s how you keep your customers satisfied loyal to you and happy to where they’ll keep coming back for your services Much appreciated Mr Shelton

Bought a 2025 Tundra. I am very satisfied with the sales team and the hoops they made for my trade. They also worked very closely with their Service Department to include all the add ons for my Tundra. Thanks Specifically to Seth and Manny for your patience, persistence, and professionalism. What a great experience! Thank you

great service anc well informed of services needed

They always get me in and out i absolutely love this service team

Outstanding customer service. Best car service setup I've ever experienced!

I was there for an oil change and tire rotation. Service was quick. I was notified throughout the process. No surprises.

Bought a 2021 Toyota Tacoma Oct 31. Title came with a lien and no lien release. I was told over the phone with the finance dept. that the lien release had been filed I didn’t need the paper. Tag agency said the lien was not released. It has been frustrating not being able to get that release. When your business is vehicles, you need to do better than this. We are unable to file the title until we receive the lien release. Very frustrating to deal with Jim Norton Toyota. Sending a title without a lien release is beyond just a small mistake. Still don’t have this lien release!

Great experience buying a new Tacoma from Jim Norton Toyota. Worked with Francisco, he was very knowledgeable and worked hard to get a deal done that was fair for both sides. Wouldn't hesitate to buy another vehicle from here in the future.

Great service from service writer, mechanic team and service mgr thanks for your professionalism

Always great service. Get me in and out. They stay on top of what I need done.

Promt, efficient, gracious

We brought our first Toyota in 2009 from Jim Norton, and we brought our second and third car from Jim Norton. Jim Norton is a professional dealer that go above and beyond for their customers. Their service department is the best they are always happy to help and their technician are all certified. When your car is serviced you will get an Professional advisor. Our advisor is Joey Ryan, Ryan is happy to help and professional. When you buy from Jim Norton you are treated like a family.

Zeb Consistently provides outstanding and courteous service on our van! Thank you!!

Blake did a great job! Everyone was super nice and I wasn’t charged for a loaner while they looked at my truck.

Always a great service experience

Long wait but excellent care and polite. Positive experience.

I'd give zero stars if I could. Worse experience ever. We cashed out a 2024 4runner for my dad. Brant Gamble was the finance Manager that helped us, but he was no help at all. Brant kept trying to sell us more services that I clearly told him we did not want any extra services. He then said, "even if you don't want them, I still have to go over all the services". Why would you waste time? Guess he has nothing better to do but waste time because he was clearly no help at all though this entire process. Brant later kept telling us he'd send us information to help walk us through the process for wiring money for the car. But he never did. We ended up getting a cashiers check instead. Brant told me that once they get the check we would be able to take the car off the lot. I turned the check in later in the evening, so I assumed the vehicle would be ready the next day. I went in the next day and they said it'll take a few days for the check to go through. Although they told me the process would be quick and car would be ready once they get the check. Each time I called Brant, he'd say he call me back for updates, but never did. I really don't know what this guy does. He told me about how he had to carry rocks or bricks all day? Why do I need to know this information?? I'm trying to get updates on my car. Our salesman was Jacob Cole. Cool dude. Easy to talk to and was informative, but didn't care about us after the vehicle was purchased. After the car was purchased we noticed that whoever put tire shine on the 4runner, got tire shine all around the vehicle. Nothing we do could get the tire shine off the car so now it just has stains that look like dirt all around this white 4runner. I called and spoke with Nick Craddock and he said there's nothing that they could do. Why cant you guys fix a problem you guys caused? why does Toyota not know how to apply tire shine properly?? Nick told me to talk to the salesman that helped us, so I called Jacob Cole. Jacob just told me to go get it detailed. I responded " is Toyota going to pay for it because detailing is not cheap"? I never got a response back. How can you not fix an issue you caused on a BRAND NEW VEHICLE? NEVER going back to Jim Norton. Worse experience ever. So yeah whoever reads this long review go ahead and get yourself a Honda and save yourself the headache because these guys at Jim Norton does not know how to do their job. Edit: You guys give the same copy and paste response to everything. You value your customers and value their honest feedback? You shouldve fixed the problem from the begining. Customers shouldnt have to write a review and go through all this mess just to have an issue you caused to maybe be fixed (which was never fixed at all since their response was for me to go get it detailed myself). Detailing the car wont fix this problem. I've tried to get it cleaned by professionals and theres nothing they can do to clean it off. And whats under review? you guys arent going to do nothing about this! Invited to contact who? Everyone knows, if I call, I would be put on hold and/or never hear anything back. I'd be given the run around until I give up. You guys wont do anything. Never doing business with this location ever! You guys have a very low 4.4 rating for a reason.

Great service and timely.

Robert was amazing and help me well to buy my new RAV4 XSE

Very professional and helpful. I had my vehicle serviced and taken in to address some recall concerns got it back in great time and all is good with my vehicle. I recommend this dealership to anyone to getting their vehicle serviced.

The worst service I've had in the agency since I grabbed the truck and had pure problems Jim Norton toyota

I could not have asked for a better car repair experience. On time and fairly priced.

You done a good job on our car today thank you

A. J. helped us find the truck we were looking for. Everyone at Jim Norton worked to meet our needs much better than we expected. So look up A. J. and Ben to make your dream happen.

Was told it would take 2 hours for an oil change, going on the 4th hour as we speak.

I love the hospitality of Jim Norton. I really appreciate Kendall for is extraordinary customer service.

Got me in and out in a reasonable time and took good care of me!

My service experience was awesome! Walked me through every aspect of my service, found benefits I didn’t know I had and completed the work quickly.

Service took care of diagnosing why my car would not start, even though late in the afternoon!! I appreciate that very much!

My battery died. Your staff was quick to respond to me & told me how to proceed the following day. I appreciate being worked into the service schedule. David Holmes was very accommodating & explained the time & cost before the work began. Thank you all for always doing such a great job.